We are your creative hosting partner, offering outsourced Contact Center services. SamTech offers best-in-class BPO services to our clients across several sectors. Our objective is to provide effective service while lowering expenditures and increasing income and profitability. Your firm will perform better with SamTech contact center services.
This service allows you to handle your clients efficiently and to be ready to respond to their requests at any moment, based on your company’s needs.
Customer Support
Phone answering
Appointment Management
Order taking
Up-selling and cross-selling
Sales closure
Scheduling sales demos
Technical Troubleshooting
Loyalty Programs
Due to the increased level of competition, any firm must generate more leads and target specific clientele.
Tele-sales & Telemarketing
Debt Collection
Lead Generation
Sales Verification
Appointment Setting
Market Research
Order Processing
Event Registration
Customer Satisfaction Surveys
Now, digital channels are the most significant means to communicate with your clients, learn about their wants, and observe their actions. You can rely on Samtech to deliver excellent assistance, follow-up, and timely responses to your customers.
Chats
SMS
E-mails
WhatsApp
Social Media Platforms
We deliver a wide range of BPO services that are designed to cater for back-office services and transactional services within the HR Services, data management and transaction processing
We do provide the below services:
Cloud service that provides enterprises with centralized storage for disparate data sources.
On-line processing of information in discrete units called transactions
Our Features allow you to focus on your core competency
Fully Equipped Workstations
Expert Technical Support
Hardware Maintenance
Dedicated Landlines & VPN Connections
Automatic Call Distributor (ACD)
Interactive Voice Response (IVR)
Call Recording
Call Whisper / Life Monitor
Call Back Schedule System
Working Days (24/7/365)
Industry trends suggest that Call Center Agents are focusing much more attention on implementing quality assurance practices. Specific quality assurance practices are identified that will contribute to the overall achievement of service excellence. Specific practices discussed include call monitoring, call-backs, benchmarking and processes and procedures. Call monitoring strategies to ensure that quality standards are maintained when providing appropriate information to customers and to measure the quality of customer interaction.
Contact us today for a personalized consultation. We'll respond immediately and come up with a Game plan. Together.
Get Started